AI Is Going To Kill You | #021

Customer Service Is Being Taken Over By AI

Author

Alice Ryder
February 28, 2024

Welcome to a very brief midweek update from AI Is Going To Kill You where we help you stay abreast of the latest developments in AI. We want to educate and inspire everyone to begin interacting with AI immediately and discover how it can help you achieve a life that is fruitful and fulfilling.

AI Job Market Update: Klarna

Klarna’s Al assistant, powered by OpenAI, has been live for 1 month and the numbers are staggering.

  • 2.3 million conversations which accounts for two-thirds of Klarna's customer service chats

  • Completing the work of 700 full-time agents

  • Customer satisfaction score is as good as human support

  • More accurate in errand resolution, leading to a 25% drop in repeat inquiries

  • Customers now resolve their errands in less than 2 mins compared to 11 mins previously

  • Available in 23 markets, 24/7 and communicates in more than 35 languages

  • Projected to drive $40 million USD in profit improvement to Klarna in 2024

POLL: Has AI had a significant impact on your job?

we include this poll once a week to track ongoing sentiment and appreciate your continued input

Login or Subscribe to participate in polls.

GO DEEPER

If you want to go deeper on how AI is impacting specific industries sign up below: